Refund & Return Policy

Returns and Exchanges can be tricky - and we always strive to give you the best products and avoid the hassle of returns or exchanges.

CONDITIONS FOR RETURNING A PRODUCT

If a customer wishes to return it, they will have to bear the

1) Cost of shipping the product back to Saree Mandi to be borne by buyer

2) Restock fee of $10

For Products which have a defect, Saree Mandi will provide the Return Shipping Label and No Restock Fee will be applicable.

Here are the list of issues not considered defects:
* The small knots or bumps in threads you often see occur when broken threads are pieced together. This is not considered a defect.
* The uneven threads connecting the border to the body are not considered defects.
* Slubs - residual threads bundled together in tiny knots.
* Minute gaps in and around motifs.
* Dye 'bleeding' onto the pallu from the body - this is common in power loom sarees.
* Loose threads in Badhani sarees used for the tying and dyeing.
* Color mismatch - colours are subjective, we understand. We try to best capture the most truest colours of the saree. Despite that, due to individual device settings, the colours may appear different on different devices. Hence, it is advisable you check with our team if you are doubtful regarding the colour of a product.

These are considered defects:
* Tear in the saree
* Incorrect length (instead of what was stated),
* Missing blouse piece (if mentioned that the saree has a blouse piece)

In case of any query, you can reach out to us on our email or through our Facebook and Instagram page.

THE RETURN/EXCHANGE PROCESS

You can return the item for a store credit or exchange for same or higher priced product.

If you'd like to return a product, send us an email at contactus@sareemandi.com with your concern within 24 hours of delivery of the product.

Once we confirm that you would like to go ahead with the return, ship the products back to us within 3 days of receipt of the order. If you have any concerns regarding the duration or nature of return, feel free to email us.

Returns on international shipments, are to be paid by the buyer and the customs for returns also will have to be borne by the buyer.

Any expedited shipping or remote area surcharge costs need to be borne by the customer

The following items can't be returned / exchanged / cancelled

Because of the nature of these items, unless they arrive damaged or defective:

• Jewellery Items
  
• Mens Wear
• Readymade blouses
• Custom , Made to Order or personalised orders that have been stitched/woven for specified sizes, includes blouse orders that have not been processed yet 
• Any product that has already been exchanged before - exchange/returns can occur only once per order.
• Sarees for which blouse has been stitched as per the customer's measurements.
• Discounted Items/Items bought during Sale.
  These include products shopped during a site-wide sale, and/or other discounts. This does not apply to products which have been shopped using an Affiliates' discount coupon or Initial Sign-up discount.
• Any items which has been worn, washed, or have their tags removed.

Refund & Policy

For any queries or concerns, please reach out to us on contactus@sareemandi.com